Our team


Nancy Raymond


Nancy is a well-recognized young professional in the business world; not just in Ottawa/Gatineau region, but all over Canada. In December 2005, she took the plunge into the business world by purchasing a disaster recovery company. Her first challenge was to get the company back on its feet and to adjust her family life to include this new, fast pace. Her success with this significant undertaking was soon praised by managers of other affiliates, and in 2007 Nancy purchased the chain to which her company belonged in. She became the sole owner, president, and C.E.O. of this network, serving all of Quebec with 18 affiliates, from Outaouais to Shawinigan. In 2016, she acquired the Steamatic Canada chain, which currently has 35 franchises in Canada. Nancy is also involved in various associations and causes related to the insurance field and to other areas and serves on several committees. She holds a degree from the Elite program of the Beauce Business School and is the recipient of several business awards. Known for her business skills, leadership, and ambition, Nancy has become an appreciated, respected, and influential business woman in the insurance industry and business world.


Josée Sabourin

General Manager

Josée has a great deal of experience in the insurance industry. She started in the field in 1992 as a receptionist for UAB (Underwriters Adjustment Bureau). In 2003, seeking a change, she stayed in administration but went to work for a disaster recovery restoration company in Gatineau. She participated in the installation of the first Xactimate system in the industry. In 2004, she returned to UAB and obtained her Property Damage Claims Adjuster permit. UAB became CGI Claims Adjusters and she participated in setting up ISO 9001 certification. In 2007, still with CGI, Josée moved to Montreal to take a position in business development. Finally, in 2008, she moved back into the disaster recovery field, this time with Nancy Raymond, who had just acquired her chain. Josée held several positions directing management operations and also heading the Quebec chain. Following the acquisition of Steamatic Canada, she is now General Manager of the Canadian network and the entire network benefits from her expertise, her management skills, and her knowledge of the processes and procedures in disaster management.


Laura Pennings

VP Sales & Business Development – Ontario, Maritimes & Western Canada

Laura brings with her 18 years of experience that began as an associate insurance agent specializing in professional sales and customer service. Soon after, her career in the industry advanced into the auto collision sector where her skills and knowledge expanded into account and relationship building with focus on brokers, fleet and insurance partnerships. Most recently she held the position of Director of Sales with a major international network. Laura’s wealth of experience plays an integral role in working with insurance partners and driving sales objectives at the account level while supporting franchise partners at the local level. Her mandate is to maximize and develop growth opportunities. She will be working within the insurance sales department to expand existing partnerships and establish new partnerships. In her role Laura actively manages and supports regional sales efforts to achieve and exceed company sales growth and market penetration targets while ensuring that compliance of the standards and procedures of Steamatic are met.


Kim Dickson

VP of National Operations

Appointed as Regional Director of Operations for Steamatic Canada in September 2020, Kim Dickson was not in unfamiliar territory at Steamatic as she has a long track record in the disaster restoration field after working for almost 10 years for another property restoration firm. She has held several positions over the years, including District General Manager for Mississauga and Toronto East, and Operations and Performance Manager for Ontario. In addition to her administrative experience, Kim also has field experience, having led her troops on the ground to disaster sites in Windsor, Fort McMurray, and in the GTA. Kim also worked for Lennox & Addington County in Eastern Ontario, where she quickly rose through the ranks and eventually became Capital Assets and Purchasing Co-ordinator. With a wealth of experience in accounting and team management, Kim has served as a Senior Accountant with General Maintenance Contractors and Haven Support Services. She also holds a Business Administration and Accounting Diploma from the Ontario Business College and is a licensed REMIC Mortgage Agent.


Brigitte Sabourin

Administrative Director

In 2000, Brigitte made her debut in the insurance field, as an administrative assistant at UAB (Underwriters Adjustment Bureau). In 2007, in order to specialize in this area, she was certified as a Property Damage Claims Adjuster. Three years later, she joined the ranks of Première Générale Gatineau as an administrative manager. Her experience as a claim adjuster is very beneficial for the office because she has an increased knowledge of, and ease of dealing with, claims management procedures. In 2016, Brigitte joined the Nancy Raymond team at the head office of Les Entreprises Première Générale as an operations coordinator. Following the acquisition, Brigitte occupies the position of Administrative Director, she provides administrative and technical support to franchisees and manages the bulk payment and volume rebate program.


Martin Michaud

Technical Director - Quebec

Martin started his career over 20 years ago. He spent 15 years of his career as a project manager and 5 years as Director of Operations for a Steamatic franchise. In 2019, Martin joined Steamatic Canada as Technical Director for Eastern Quebec, where he intends to complete his professional project, which is to continue to make Steamatic the undisputed choice in the field of disaster restoration. With his technical experience and IICRC and RSA certifications, Martin will provide Franchise support. Always ready for a new challenge, Martin is a field man who has at heart the profession. He is recognized for his dedication and generosity, he is strongly attached to the success of the franchisees and spares no effort to help, accompany and support them.


Emilie Favron

Executive Vice-President

Emilie joined the team in May 2022 as Executive Vice President for Steamatic Canada. She brings with her over 22 years of experience in the construction industry. After spending more than a dozen years managing a roofing company and a few years working in accounting, she made the leap into the insurance field. Emilie has held several positions in this industry, including building estimating, and later became the manager of this team. She then moved on to supply chain management and business partner management for the entire province, participating in national projects and managing the integration of acquisitions. Her diverse background, including a real estate license, claims adjuster and a business administration degree, will certainly be an asset to our network. With these experiences, her knowledge will be used to help the team grow the Steamatic banner in Canada to be the undisputed choice of our insurance partners, to raise customer satisfaction and to innovate to meet and exceed the highest standards of our industry.


Sabrina Brown

Finance & Accounting

Sabrina began her career in the insurance industry in 2012 as an accounting intern at General Premier Enterprises. It was in 2013 that she obtained the position of bookkeeper, she quickly learned everything about billing, budgets and any other financial records in accordance with established procedures. Sabrina left the company in 2018 to run her own business and it was in 2021 that she returned to the Steamatic Canada team to take care of the finance department. Sabrina is known for her dedication and strong knowledge, which is an asset to us and the entire Steamatic network.